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Shipping & Returns
| Shipping Information:
CheerBee strives to be fair and honest in its shipping rates.
Our current rates take into consideration the ever increasing fuel surcharge, residential delivery surcharge, and delivery area surcharge assessed by FedEx, and UPS and the January 2009 price increases at FedEx and UPS as well as the January 2009 price increase at the post office.
WE SHIP TO US ADDRESSES ONLY:
Shipping will be by United States Postal Service or by FedEx/UPS Ground, depending on the items purchased. Delivery should be in 3 to 5 business days from the time your purchase is shipped.
FREE SHIPPING on orders over $64 for delivery to US addresses in the lower 48 states. To get the free shipping offer, please select "Priority Mail/Ground" as the shipping method when you place your order.
For large shipments to Alaska, Hawaii, or other non-continental US addresses, actual shipping costs will be assessed. We will contact you with the actual charge for your approval before your purchase is shipped.
Orders of less than $64 to US addresses will be charged $6.35. Delivery should be expected within 3 to 7 working days.
Expedited FedEx/UPS may be available for your orders. If you need your purchase fast, please call us toll free at 1-877-567-5239 for a shipping price quote.
Return Policy:
We want you to be very satisfied with your
purchase. If for any reason you are not satisfied with your purchase, please
return it to us within 21 days. We will be glad to exchange it for
another size, another item, or issue you a refund, based on the following
guidelines.
1. All returns and exchanges must be made within 21 days. Returns made after
21 days will be subject to a 10% handling fee and will be issued a store
credit.
2. All items must be returned unworn (except to check the fit) and in
original packaging. Items are coded with special tags – please return items
with tags still attached.
3. All Returns and Exchanges are inspected by our Customer Service
Department. We recommend that you try on all apparel immediately upon
receipt. Please use care when trying on garments for fit. Body
lotions/oils, perfumes, deodorant, make up, and jewelry can cause the
garment to become soiled or damaged and will be subject to a 35% cleaning
fee, or may be refused if returned for a refund or exchanged.
4. We recommend using either Priority Mail or UPS/FedEx.
5. Refunds will be issued for the price of the garment excluding shipping
charges.
6. We make every effort to process returns and exchanges promptly. Exchanges
are usually shipped and return credits are usually issued within 1 to 4 days
after your package is received.
7. In case of exchange, the exchange will be sent first class mail at our
expense unless you request otherwise, in which case shipping charges may be
assessed.
NO returns or exchanges on Pizzazz briefs unless defective, in
which case we will exchange for the same product
Pom poms are subject to a 15% "re-stocking" fee if returned. NO
returns or refunds on custom made poms.
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